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Location: Chicago, IL

This is a unique and challenging opportunity in Technical Field Service, maintaining cutting edge semiconductor process metrology systems in labs across the country. This position will allow you to apply your background and skills in engineering, equipment maintenance, and technology to the field of Thin Film & Material Characterization sales and System Maintenance. A Service Technician with experience in precision electronic assembly, test and troubleshooting will excel in this position.

Core Duties 

• Discuss with customers on the phone regarding troubleshooting, spare parts, and operation.
• Perform the installation, upgrade and repair of Toho and Toho partner of equipment.
• Troubleshoot and repair mechanical problems and/or the built-in hardware & software control programming, which includes relay control circuits, laser optics, and electronic boards.
• Provide Qualification tests, Training for Operators and Maintenance Technicians and obtain signed acceptance.
• Keep supervisor informed on progress or problems on site, with written reports and checking in daily using prescribed methods and forms.
• Complete Field Service Reports and Certificates of Calibration for customers and Toho.
• Effectively communicate and coordinate between U.S. and Japan offices for product development suggestions.
• Operate lab tools to run customer demonstrations and format data in PowerPoint presentations for customer use.

Operations 

• Prepare a monthly planning sheet, monthly meeting and integrate all objectives into Outlook calendar.
• Review monthly objectives weekly with supervisor.
• Ensure consistent communication, replies, daily field reporting and proactive long-term project status updates.
• Maintain Field Service Records (FSR) in Zoho case logs and standard FSR structures and file naming standards.
• Update product manual, technical writing and support with ECO’s.

Technical Test & Assembly 

• Produce and test ECV (electro-chemical capacitance-voltage system) sealing ring consumable for customer instruments.
• Produce spare parts kits, accessories and sub-assemblies for customer repair jobs.
• Support parts obsolescence solutions.

 Requirements:  

• Bachelor’s degree with a concentration in one or more of the following areas: Mechanical Engineering, Material Science Engineering, Electro-Mechanical Engineering, Computer Machine Integration, Computer Programing, Software Development

Desired Skills:  

• Computer literate (Win11, Word/Excel /Outlook, QuickBooks)
• Experience using a CRM (Zoho, Sales Force)
• Able to apply principles and theories of electronics, electrical circuitry, engineering, physics, and mathematics
• Experience in maintenance and repair of electric and mechanical equipment
• Able to read and understand electric, pneumatic, and hydraulic drawings
• Able to troubleshoot and work independently and can read and interpret wiring diagrams, schematics, and mechanical drawings
• Able to use multi-meters, oscilloscopes, deadweight testers, pneumatic calibrators, electric-motor diagnostic equipment, and other associated instrumentation to perform diagnostics and troubleshooting of Toho equipment
• Understanding of vacuum and experience with vacuum equipment
• Interact well with customers and answer questions professionally on the phone, by email and in person, promoting customer satisfaction
• Able to articulate technical applications, processes, features, and measurement results
• Able to communicate with internal sales management and engineering professionals
• Awareness of health and safety issues in a manufacturing environment

Physical and Mental Requirements: 

• The ability to travel by car, air, boat, train, and bus both domestically and internationally between 50-75%.
• Able to independently move and/or lift packages (up to 50 lbs.).
• The ability to walk, stand, turn, climb, kneel, sit for extended periods, reach, lift, carry, push, talk, hear and see are basic requirements.
• The ability to use an office phone, cellphone, fax, photocopier, computer keyboard, laptop and other electronic business tools and related software.
• Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment and use independent judgment to accomplish all Duties and Responsibilities and Goals.
• Primarily in an office environment with extended periods of sitting at a desk.
• Periodic evening teleconferences or video conferences with Asia requiring shift change or over-time at company discretion.

If interested, please email your resume and cover letter to: careers@tohotechnology.com

Location: Chicago, IL

This is a unique position in semiconductor inspection and metrology equipment sales to labs across the country. A successful candidate will be results-oriented with a strong aptitude for achieving forecasted goals, identifying new opportunities, and conducting strategic negotiations. Toho Technical Account Managers support process engineers by introducing complex measurement and analytical inspection methodologies used in thin film and characterization programs and demonstrate confidence in technical presentations effectively. We are a multicultural organization, where English Japanese bilingualism is an advantage

Core Duties 

• Achieve established revenue, profit, and growth targets established by the company on an annual basis. 
• Identify new markets and opportunities, and proactively communicate with the supervisor regarding strategy.  
• Achieve monthly KPI’s established for new contacts, customer meetings, quotations and new opportunities as logged in the Toho CRM.   
• Travel to customer sites on a regular basis by plane or car to achieve sales and develop strong account understanding and personal relationships. 

Sales Activity 

• Prospect for new customers using a variety of approaches. 
• Diligently maintain Account records in the Toho CRM. 
• Prepare and deliver sales proposals, presentations and follow up with key decision makers. 
• Conduct new customer meetings each quarter and submit standard meeting reports in territory assigned and strategic accounts. 
• Manage entire sales process from initial inquiry to final acceptance and payment, including quote, samples, negotiations, order confirmations, coordinating delivery and payment terms.  
• Meet regularly with direct supervisor to review sales activities, status of prospective customers, plans to meet sales goals, and deadline status.  
• Plan quarterly Strategic Plan with input from direct supervisor to achieve sales goals and travel expectations. 
• Support Tradeshow planning, execution and follow up with other members of the Account Management team. 

Professional Development 

• Network in industry organizations and circles. 
• Proactively engage and stay current in the fields of Compound Semiconductor and Semiconductor regarding trends, competitors, publications, and developments. 
• Maintain weekly contact with Toho Japan product managers to support accurate and timely follow-up on customer orders, demos, and factory requests. 

 Requirements:  

• 2-5 years of experience in Technical Sales or Inside Sales. 
• Bachelor’s degree with a concentration in Business, Material Science, Physics, or equivalent experience in material science, technical sales, and customer relationship management. 
• Hybrid position reporting to the office in Chicago 3-5 times a week, 25% travel on a monthly basis. 

Desired Skills:  

• Sales planning, forecasting and strategic Account Management. 
• Product demonstration and group presentation. 
• Negotiation with customers and vendors to achieve maximum profit and manage risk. 
• Coordination of information, terms and conditions and communication between customers and partner companies. 
• Organized management of records in a current CRM platform. 
• Time management skills focused on meeting deadlines. 
• Ability to manage several Accounts and projects simultaneously. 
• Professional demeanor with customers, especially when answering questions via phone, email or in person. 
• Excellent interpersonal communication, both verbal and written. 
• Strong PC Skills with concentration on Outlook, Excel, PowerPoint, and QuickBooks. 
• English Japanese Bilingualism is an advantage. 

Physical and Mental Requirements: 

• The ability to travel by car, air, boat, train, and bus both domestically and internationally. 
• Able to independently move and/or lift packages (up to 50 lbs.).  
• The ability to walk, stand, turn, climb, kneel, sit for extended periods, reach, lift, carry, push, talk, hear, and see are basic requirements. 
• The ability to use an office phone, cellphone, fax, photocopier, computer keyboard, laptop and other electronic business tools and related software. 
• Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment and use independent judgment to accomplish all Duties and Responsibilities and Goals. 
• Primarily in an office environment with extended periods of sitting at a desk. 
• Periodic evening teleconferences or video conferences with Asia requiring shift change or over-time at company discretion. 

If interested, please email your resume and cover letter to: careers@tohotechnology.com