There are two ways to request service:
1) Give us a call at our main office in Chicago at 773-583-7183.
During our regular business hours, Monday through Friday 9:00 A.M. to 5:30 P.M. Central Standard Time, your call will be answered within 2 rings. Most service requests are processed within 2 hours of making a phone call.
2) Submit a service request online using the form below.
Toho Technology’s commitment is to provide a technical response by telephone within twenty-four hours of a customer’s service request, making an effort to respond within the same business day.
Upon receiving a service request, we will:
- Analyze and troubleshoot over the phone
- When possible, log in to the computer remotely to analyze error log files
- Ask you to send photographs that explain the issue (parts, screen shots, etc.)
- Provide warranty or non-warranty on-site support